Guest Testimonials

Very pleasant and friendly.

Very comfortable and accommodating. It seemed like a home away from home.

Excellent

Excellent experience

Out of the Helen office the man and lady I spoke with where very helpful/and its always the best to work with a team that cares about the comfort of you and your family and (Respect) you couldn't put a # or a star rating on it they are out of this word nice and generous

My only comment would be. Had to leave to soon

The management team was excellent.

The cabin was just what we wanted. Only a short drive to the center of town and walkable. If you are fit.

Always kind and extremely helpful - it's the main reason I continue to book with you

Love Alpine Retreat!! It's our 3rd or 4th year - hoping for many more visits

Everyone that I spoke to at the office were extremely friendly and accommodating. Awesome job.

Very great team everyone made sure I had all the information I needed will be dealing with yall again

Very good just like stated before the road was difficult.

I called several times to confirm my reservation, and everyone I talked to was helpful and friendly.

The cabin was great, everything was clean and in great condition.

Everyone was extremely helpful. The week before we got here I had trouble getting in touch with anyone. My calls weren't being picked up but I think there was only one person answering so that is understandable. Other than that the workers were very polite, patient, and willing to work with us.

This is our second year renting through you all and it won't be our last. There is a great selection of cabins at affordable prices. Both years our expectations were surpassed by the beautiful cabins we rented. The staff at cabin rentals of Helen is more than accommodating and truly does whatever they can to make sure your stay is perfect. Big timber lodge is a perfect place for a large group of people to stay. More than enough room for 14 people to sleep comfortably. The beds were beyond comfortable, I fell asleep as soon as my head hit the pillow each night and the kitchen provided everything you would need. All in all it was a beautiful cabin on a unique property. I would highly recommend it to anyone wanting to visit the Helen and Cleveland area!

Staff was very friendly and helpful

She was very pleasant, very friendly and it was obvious that she had our best interest at heart. She was most helpful with some of our activity planning. Thanks for a job well done!

everything was very pleasant and we had all the amenities we could ask for,great!

Amazing customer service! Stephanie in the office was very responsive, friendly, and helpful! Would definitely recommend this company to anyone visiting the area.

The cabin was huge and beautiful. The hot tub was a lot of fun, and the views were great! Beds were comfortable too. Overall a fantastic experience.

Everyone we talked to was very friendly

We only had 3 issues compared to the tons of great things we experienced! Unfortunately, the hot tub was not working during our stay. Person at office said it was noted on website that it was not working but I did not ever see any notification about the issue. Also, the inside of the grill was coated with burnt food (?) and we were not able to cook our chicken on it because of the smoke that came off of it. And the downstairs' bathtub drain was really slow- come to find out, it was clogged with a ton of hair!

Your team is amazing

My stay was wonderful. My friends and I enjoyed it and didn't not want to leave. I knew paying for that late check out would come in handy. Thank you for everything! This cabin couldn't have been better

The staff was great on checking and making sure thary we arrived at the property safely

The stay a the cabin was everything he enjoyed to do. If anyone loves out doors activities this is a place you would to visit. We even got a chance to see some bears. That's was exciting. The hot tube was the main attraction of our stay. Loved it

It was very good

Great

staff was so nice and pleasant to work with

Quite, with beautiful veiws. So relaxing.

They was so nice on the phone when i called

it was a beautiful cabin and lots to do there when we came back

I was amazed to get a call by the staff making sure we were checked in and everything was up to standards. When we decide to come back we will definitely use the same company it was just easy and non-stressful. Thanks to all!!!!

we absolutely loved it. It was very peaceful and just beautiful!!!

Very nice

Enjoyed it.Wished I had booked for more days.

Very good

I loved it.Don't wanna go back home.So clean and beautiful.We will be back.

Mrs reGina was great

Will be back

Was very pleased with the friendly service from the rental agency. The employee, Matt, who came to help us unlock the canoes was friendly, courteous, and very helpful.

Had an amazing family vacation. With 8 people spanning 3 generations, there was something for everyone. My nephew has already asked if we can come back next year.