Guest Testimonials

I communicated with the company by text, although not super quick about replying they did take care of a couple of issues we had.

Cabin is in an awesome location very close to town and activities. Whether it is walkable is debatable because the driveway is so steep it is a hard climb to get up to the cabin. Plenty of downtown parking so we took our car which was fine. We had no problems getting our vehicle up and down the drive, we drive a Honda pilot. A few problems with cabin, no blow dryers, no table lamps only ceiling lights. Some rooms had TV trays for end tables, no hangers in closets, no spatula in kitchen, no broom and dust pan which is ridiculous. When staying for a week things get dirty, also we dropped and broke a glass drinking glass so that was actually dangerous. Downstairs bedroom TV too large for dresser so they said it on the floor, so basically couldnt watch that without hanging over the edge of the bed! which we are not used to. No hand soap no coffee, Kleenex, air freshener, or any of the extra touches we usually get when we rent. We found early on that the front door would lock it self when we would go outside so you always had to keep the key in your pocket! Or you would risk being locked out at anytime of the day, and they were not quick to respond after hours. Really need a chair or two in the living room. Cabin is beautiful, location great, very clean but it just lacks the helpful extras which should be there considering how upscale it appears, and the price paid.

We had to contact the office because there was an issue with our house when we arrived and they were very helpful.

The property needs a little updating but was fine overall.

The staff were very friendly and professional. They provided great information even during a snow.

Extremely clean and comfortable. The fireplace was very warm.

This property was beautiful. It was one of the cleanest places I have ever stayed in . It was close to Helen, Brass town bald, Tallulah Gorge and Dillard house. It was far enough away to feel secluded. There was plenty of room. Our electricity went out due to snow and ice. The owner called us to make sure we had plenty of fire wood to stay warm until it came back on. I will definitely be going back and would highly recommend this home .

The stay we had recently was great! Everything was so clean, neat, and just how it was advertised. Working with Cabin Rentals of Helen had great communication back and fourth as well.

Our stay was great! Very clean, and just how it was advertised, if not better!

First class team with excellent customer service. Team members were intentional and responsive. I appreciated the text prior to check-in for who to contact if I needed anything. They also called to follow up.

Love this property. We will definitely be back. Great location. Perfect for my girl's weekend away.

The team was very nice and helpful. We enjoyed working with them and will definitely use your company again.

The house was very nice, as advertised. Our grandchildren enjoyed the pool table and the hot tub.

Cabin Rentals of Helen made our trip flawless . The communication was above and beyond .They were quick to email me everything I needed to secure the reservation. Step by step all the way up to the day we checked in , they also followed up with making sure we had everything we needed for our weekend stay . Communication was 5*!

Our stay was amazing . The cabin was as described in the listing . Everything you needed to know was posted inside the cabin . The attention to detail was very clear . The cabin was clean and fully stocked all we needed was our personal supplies and groceries. They thought of everything. Made it stress free , made it easy to concentrate on family and making memories to last a lifetime.

The staff was available to answer any questions that I had. They would text me back immediately. They were really very courteous and helpful. The Summit was so beautiful. It was a very clean and beautifully decorated. It was well stocked with every thing that you could possibly need. It is really like being at home away from home. Plenty of kitchen utensils, dishes, pot, pans, bowls and anything else that you would have in your own kitchen at home. There was even a few spices, oil, salt and pepper. There are towels, wash cloths, kitchen towels, hair dryer, soap, laundry detergent, dishwasher detergent, and even a hair dryer. It has sheets, pillowcases, and pillows. It has throws to sit under while watching one of several televisions. It has a really nice huge refrigerator, washer, dryer, and dishwasher. It even has a grill. The place is really decorated so nice.It has a really nice hot tub out on the deck. It is absolutely beautiful with the most amazing views. I would highly recommend this place and plan on coming back to stay again

The Summit was so beautiful. It was a very clean and beautifully decorated. It was well stocked with every thing that you could possibly need. It is really like being at home away from home. Plenty of kitchen utensils, dishes, pot, pans, bowls and anything else that you would have in your own kitchen at home. There was even a few spices, oil, salt and pepper. There are towels, wash cloths, kitchen towels, hair dryer, soap, laundry detergent, dishwasher detergent, and even a hair dryer. It has sheets, pillowcases, and pillows. It has throws to sit under while watching one of several televisions. It has a really nice huge refrigerator, washer, dryer, and dishwasher. It even has a grill. The place is really decorated so nice.It has a really nice hot tub out on the deck. It is absolutely beautiful with the most amazing views. I would highly recommend this place and plan on coming back to stay again.

Easy and smooth

Beautiful cabin great location and quiet

East to work with. Quick to respond and extremely knowledgeable

Beautiful place. Well maintained cant wait to stay again.

There was more than enough space for our two families of 4, with four young children! This property was perfect, that's all I can say - new appliances, smart TVs, spacious, and very clean. When we had a small issue with the internet, someone was quick to respond and assist, even though it had nothing to do with the property itself - we want to make this property an annual trip!

Everyone on the team was super great to work with and extremely helpful!

We absolutely enjoyed our stay!! We were looking for a cozy getaway and that is exactly what we got. The place was super nice and clean and had such a great view! The location was great being just a 5 minute drive away from downtown Helen.

The hosts were top-notch and very accommodating. The reservation process was easy and straightforward, and communication was easy with the texts that periodically checked in with us throughout our stay.

Big Timber Lodge exceeded our expectations and was basically a mini resort on its own. There was always something to keep the family entertained whether it's relaxing by the fireplace in the great room, playing pool or darts in the spacious game room, enjoying a glass of wine in the hot tub or fire pit, or canoeing in the pond. Definitely making this our family's go-to cabin in the mountains!

We thoroughly enjoyed this cabin. It had everything we could have possibly needed and the location was perfect.

They made everything simple and easy. Wonderful experience.

We loved the property. Plenty of room for everyone and very clean. It is also in a perfect location to walk to everything.

Staff was helpful with any question and the text messages were well received.

Loved the Overlook at Lake Burton, the fire pit was a joy and the hot tub with the view of the lake was very relaxing. Inside was clean and tidy. The beds were comfortable and wifi with all smart tv's was easy to use. Kitchen had all essentials needed. Definite a place I hope to go back to.

Very nice place to stay. It was clean. The kitchen was generously stocked and the beds were comfortable! We would love to come back in the summer.

Easy to deal with and quick responses!

Amazing cute little cabin right next to town! Cant wait to come back!

Awesome experience! They were very helpful in everything we need

Beautiful cabin! Everything was super clean, organized and had all we need! Super satisfied

They were very pleasant to work with

Loved staying here. Location was very convenient. In the middle of everything. Everything you need was in condo. Maybe a couple of extra pillows for pull out sofa.I broke my champagne flute and it didnt have a broom/dustpan but I purchased one and left it there.

The team was very accessible and the details for the listing were easy to follow.

The Toasty Marshmallow was a great place to stay for a big group. The backyard and fire pit provide great privacy, and there are plenty of areas to spend time and not feel like the group is stuck together the whole time. Highly recommend the property to Helen visitors.

Great job. They kept a constant check on us but didn't worry us. That was good.

Nice cabin. Everything was clean and worked as it should.

A wonderful place, very comfortable and the best view

A wonderful place, very comfortable and the best view

Excellent. Helpful !!

Unfortunately the property was not very clean and its quite dated to be over $325/night. Kitchen ware is quite scant and the bedding is old as well. Recommend an update.